Returns & Exchanges 

 

We accept returns for store credit only. You have up to 14 days to return an item beginning the day the package is delivered. Please note that cancellations requested after an order is placed will be subject to a $10 restocking fee and returns received after the 14 day period will be subject to a 30% restocking fee. Items that are purchased with a Gift Card are FINAL SALE and cannot be returned. 

 

• All merchandise must be returned unworn, unwashed, and have tags attached(free of any stains from makeup, deodorant or wear)
• All sale items and items purchased with a GIFT CARD are FINAL SALE. Final sale purchases are not redeemable for any type of store credit, exchange or refund.
• All accessories including jewelry, shoes, and handbags are FINAL SALE
• Gift cards are non-refundable
• Original shipping charges are non-refundable
• If any returns do not meet these requirements, you will be contacted, and the items returned to you. We reserve the right to refuse a return if the items have any sign of wear, alteration, misuse or damage. 

 

Defective Items

 

Defective items must be reported within 24 hours of package arrival, and if not reported within that time frame, we will not issue a credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. 

 

Exchanges

 

At Chica Chic, we are constantly brining in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. The best way to make sure your desired item does not sell out is to place another order and return your item for store credit. In addition, we cannot put any merchandise on hold. Online store credits expire within 3 months.

How To Send Your Returns Back (Store Credit Only) 

 

You must return your items to the address below within 14 days from the date you received it. Customer is responsible for the return shipping costs. Please include your packing slip/invoice and order # and place it inside the package. Your return will be processed within 2 days of the items being received. You will receive an email with your store credit to use for a future order and online store credits expire within 3 months. If you live in Miami, you may exchange online orders in the store. 

Send Returns To:

Chic Chic Returns Dept.

9391 SW 70th Street 

Miami, FL 33173

 

Questions/Concerns? 

If you have any questions at all please feel free to contact our support team at help@shopchica.co or call us at (786) 558-4889 between the hours of 10:00am - 6:00pm Monday - Friday EST. and Saturdays from 11:00am - 6:00pm.

 

 

RETURNS CLICK HERE