FAQ

Simply browse our collections, select your desired items, choose the appropriate size and color, then click "Add to Cart." Once you've finished shopping, proceed to checkout, where you'll enter your shipping information and payment details.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal, Apple Pay, and Google Pay.

Once your order is placed, changes or cancellations are only possible if the order has not yet been processed. Please contact our customer service team as soon as possible at help@shopchica.co for assistance.

Orders typically process within 1-3 business days. Standard shipping within the U.S. takes 3-7 business days. Expedited shipping options are also available at checkout.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our website or the carrier's website.

We offer a 14-day return policy for most items. Items must be unworn, unwashed, and in original condition with tags attached. Some items, such as clearance items and intimates, may be final sale and not eligible for return.

To start a return or exchange, please visit our Returns Center on our website or contact our customer service team at help@shopchica.co. You will receive instructions on how to return your item(s).

Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

We provide a detailed size guide on each product page to help you choose the correct size. If you're still unsure, please contact us with your measurements, and we'll be happy to assist you.

We do our best to ensure product images reflect true colors. However, variations in display settings may cause slight differences in color.

If an item is out of stock, you can sign up for a restock notification on the product page. We'll notify you as soon as it becomes available again.

You can reach our customer service team via email at help@shopchica.co or by phone at (786) 558 4889 during business hours. We strive to respond to all inquiries within 24 hours.

Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and will be delivered via email to the recipient.

Absolutely! We encourage customers to leave reviews on product pages to help others make informed purchasing decisions.